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Privacy Policy

Last updated: November 10, 2026

1. Who We Are

ChatSlash ("we", "our", or "us") provides a software-as-a-service WhatsApp API integration and automation platform. If you have questions about this policy or your personal data, you can reach us directly at info@chatslash.co.uk.

2. What We Collect

We only collect the minimal personal information necessary to deliver and support our service:

  • Email address: Used for account creation, authentication, administrative alerts, and support communications.
  • Phone number: Associated with your connected WhatsApp session to facilitate message delivery and session connectivity.
  • Payment reference: Transaction identifiers and payment confirmation references provided during subscription activation.

3. Why We Collect This Information

We process your data strictly to:

  • Provide, operate, and maintain your WhatsApp API connectivity and session management.
  • Authenticate your access to the ChatSlash dashboard.
  • Communicate with you regarding account administration, critical updates, and technical support.
  • Comply with applicable legal and financial record-keeping obligations.

4. What We DO NOT Do

Your privacy is paramount to us. Specifically:

  • We do not sell, rent, or trade your personal data or your message recipients' information to any third parties.
  • We do not share your information with third-party advertisers, data brokers, or marketing networks.
  • We do not use your personal data or communications content to train artificial intelligence or machine learning models.

5. Data Processors & Infrastructure

We partner with trusted enterprise cloud infrastructure providers to host and operate our platform:

  • Supabase: Provides authenticated identity storage and database services, hosted in the European Union (EU) region.
  • Oracle Cloud Infrastructure (OCI): Provides compute server instances running our WhatsApp API gateway services, hosted in the Mumbai region.

All data transfers and communications with these service providers are encrypted in transit using industry-standard Transport Layer Security (TLS 1.3).

6. Data Retention

We retain your personal information only for as long as your ChatSlash account remains active. Upon account termination or explicit cancellation request, your personal data, session credentials, and associated references are permanently deleted from our primary databases within thirty (30) days.

7. Your Rights Under UK GDPR

If you are located in the United Kingdom or European Economic Area, you enjoy specific statutory rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You can request that inaccurate or incomplete information be corrected.
  • Right to erasure (right to be forgotten): You may request the deletion of your personal data when it is no longer needed.
  • Right to restriction of processing: You can ask us to pause processing your personal data under certain conditions.
  • Right to data portability: You can request your data in a structured, commonly used, and machine-readable format.
  • Right to object: You may object to the processing of your data based on legitimate interests.

8. How to Exercise Your Rights

You can exercise any of your privacy rights at any time by emailing us at info@chatslash.co.uk, or by utilizing self-service account management tools available within your ChatSlash dashboard. We respond to all verified requests within thirty (30) calendar days.

9. Cookies & Tracking Technologies

ChatSlash is committed to non-intrusive operations:

  • We only utilize strictly essential session cookies and storage tokens required to maintain your login state and keep you authenticated.
  • We do not use any tracking cookies, third-party analytics (such as Google Analytics), advertising beacons, or pixel trackers.

10. Regulatory Complaints

If you have an unresolved concern about how we handle your personal data, we welcome the opportunity to resolve it with you directly via info@chatslash.co.uk.

You also have the right to lodge a formal complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113