1. Service Description
ChatSlash provides an application programming interface (API) and web management dashboard allowing customers to connect WhatsApp accounts and automate messaging workflows. Our service utilizes independent, open-source, and reverse-engineered libraries (including whatsapp-web.js and Baileys) to emulate web browser connections to the WhatsApp Web protocol. ChatSlash is an independent software provider and is not affiliated with, endorsed by, or sponsored by WhatsApp LLC, Meta Platforms, Inc., or any of their affiliates.
2. WhatsApp Bans & User Responsibility
Important notice: WhatsApp LLC enforces strict automated anti-abuse systems and maintains sole and absolute discretion to suspend, restrict, or permanently ban any phone number connected to their platform.
ChatSlash is not responsible or liable for any WhatsApp bans, account suspensions, message delivery blocks, or number restrictions incurred on your phone numbers. By using our service, you agree that you connect your phone numbers at your own risk and warrant that you will strictly comply with WhatsApp's official Terms of Service, Acceptable Use Policies, and Business Messaging Policies at all times.
3. Prohibited Uses
You agree not to use ChatSlash for any unlawful, abusive, or unauthorized purposes. Prohibited activities include, but are not limited to:
- Sending unsolicited bulk commercial messages, mass promotions, or unsolicited spam.
- Distributing deceptive content, phishing schemes, scams, or malware.
- Harassing, threatening, defaming, or violating the rights and privacy of any individual.
- Impersonating any person, business, brand, or entity without express legal authorization.
- Transmitting illegal, defamatory, obscene, or fraudulent material.
- Attempting to bypass platform rate limits, quota enforcement, or security controls.
We reserve the right to immediately terminate or suspend accounts found engaging in prohibited behavior without prior notice and without refund.
4. Payment & Subscriptions
ChatSlash is provided on a recurring monthly subscription basis. Subscriptions and plan selections are arranged and confirmed directly via WhatsApp communication with our support team. Services are provisioned upon receipt of agreed subscription fees. You will be invoiced each month to renew your active sessions.
5. Cancellation Policy
You may cancel your ChatSlash subscription at any time by messaging us on WhatsApp or emailing info@chatslash.co.uk. Cancellation takes effect at the conclusion of your current paid billing period, with no subsequent charges or hidden cancellation penalties.
6. Service Availability & Disclaimers
We strive to provide dependable, high-availability service and implement automated monitoring, self-healing session watchers, and auto-reconnection systems. However, because our service operates in conjunction with third-party web protocols and client browser engines, ChatSlash is provided on an "as is" and "as available" basis with best-effort support.
We do not warrant or guarantee 100% uninterrupted uptime, nor do we guarantee that WhatsApp protocols will remain unchanged indefinitely. Scheduled maintenance and upstream network events may occasionally cause temporary service interruptions.
7. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall ChatSlash, its operators, or affiliates be liable for any indirect, incidental, punitive, consequential, or special damages, including loss of profits, loss of business opportunities, reputational harm, or data loss arising from the use or inability to use our service.
Our total aggregate liability arising out of or related to these terms shall in all circumstances be strictly limited to the actual subscription fees paid by you to ChatSlash in the three (3) months immediately preceding the event giving rise to the claim.
8. Amendments to Terms
We may revise or update these Terms of Service from time to time. Whenever material changes are made, we will notify active customers via email or platform announcement with at least thirty (30) days' notice prior to the new terms taking effect. Continued use of ChatSlash following the effective date constitutes acceptance of the modified terms.
9. Governing Law & Jurisdiction
These Terms of Service and any disputes or claims arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.